267-903-6779

Get Started

FAQ

Everything You
Need to Know

Our FAQ page provides clear answers about our services and approach, helping you take the next step with confidence.
Frequently asked questions

Dr. Mia prioritizes the patient experience wtih a focus on empathy, communication and personalized treatment plans

All services are offered virtually and can be accessed from the comfort of your home.

Psychiatric services are only available to PA and NJ residents. The healing circle support groups are not geographically restricted.

Psychiatric services are only available to PA and NJ residents. The healing circle support groups are not geographically restricted.

We accept insurances plans for psychiatric services only including Aetna, Blue Cross Blue Shield, Cigna, Horizon and United Healthcare. Prior to your visit, we recommend that you contact your insurance carrier to confirm whether we are in network.We also have a self-pay option via credit/debit card due at time of service.

We accept insurances plans for psychiatric services only including Aetna, Blue Cross Blue Shield, Cigna, Horizon and United Healthcare. Prior to your visit, we recommend that you contact your insurance carrier to confirm whether we are in network.We also have a self-pay option via credit/debit card due at time of service.

We accept insurances plans for psychiatric services only including Aetna, Blue Cross Blue Shield, Cigna, Horizon and United Healthcare. Prior to your visit, we recommend that you contact your insurance carrier to confirm whether we are in network.We also have a self-pay option via credit/debit card due at time of service.

We accept insurances plans for psychiatric services only including Aetna, Blue Cross Blue Shield, Cigna, Horizon and United Healthcare. Prior to your visit, we recommend that you contact your insurance carrier to confirm whether we are in network.We also have a self-pay option via credit/debit card due at time of service.

We accept insurances plans for psychiatric services only including Aetna, Blue Cross Blue Shield, Cigna, Horizon and United Healthcare. Prior to your visit, we recommend that you contact your insurance carrier to confirm whether we are in network.We also have a self-pay option via credit/debit card due at time of service.

Contact your clinic

Life can be unpredictable, and sometimes, things change. Do you need to reschedule your appointment, request a prescription refill, or have a general question for your provider? We’re here to help! Click the button below to be taken to our Locations page, where you can find your local clinic’s contact information.
Contact Your Clinic →

Reschedule an appointment

If you need to reschedule your appointment, visit our Locations page to find the contact information for your clinic. Your local clinic staff will be happy to assist you in finding a new appointment time that suits your schedule. Click below to view contact information for your local clinic.
Reschedule Your Appointment →

Access a telehealth appointment

Your well-being knows no boundaries, and neither does our support. Access your telehealth appointments easily from the comfort of your own space. Navigate to our telehealth page to answer all your questions about accessing telehealth appointments.

Pay a bill

You can conveniently settle your accounts online. Visit our payment page to review your options.

Access the client portal

Our client portal is designed with your convenience in mind. Access your appointment info, billing, and important documents all in one secure location. Click below to access your portal.

Please note, not all clinics use the client portal at this time.

Feedback

Your voice matters. If you want to share your thoughts or experience, we welcome your feedback. It is our mission to continually improve, so we take all feedback very seriously. Email us at Feedback@NewDirectionsPGH.com  with any questions, comments or concerns and we will address your correspondence as soon as possible.

Intake Forms

If you have been directed to complete online forms, you can find convenient links below! Our clinics utilize a secure, online form submission platform that makes the process easier for our clients. Please find these links below:

Intake Questionnaire 

Release of Information (ROI) 

Consent to Treat Form 

Credit card Authorization 

In some cases, we will have our clients download and complete PDF forms. If you have been directed to do this, please use the PDF links listed below. If you have been asked to download these documents, please follow any directions that were given upon that request.

Release of Information Form – PDF

Consent to Treatment – PDF 

Copyright © 2026 Dr. Mia McNeil | Powered by Logical Leap